| Image Haircare Delivery |
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Image Haircare UK Mainland
Delivery Charges (Standard - 2 Working Days)
| Orders up to £19.99 | £2.95 |
1. DELIVERY COSTS
1.1 To check delivery charges please add the product to your basket. When you then click on checkout and choose your delivery address the system will generate the total delivery cost based on the product and quantity.
2. DELIVERY INFORMATION
2.1 We deliver within mainland UK, apart from the Highlands and Islands of Scotland. Delivery charges are dependent on the product’s weight, size and quantity ordered.
2.2 We deliver using a national courier with a lead time of approximately 2 to 3 days. We can also arrange for next day special delivery, please contact us on 0844 351 0934 for a quotation.
2.3 We aim to process your order as quickly as possible and usually despatch your goods within 2 working days of receiving the order.
2.4 If an item is out of stock we will contact you with the expected delivery time.
2.5 Sometimes we may need to contact you by telephone or email regarding your order. Therefore it is very important for you to provide us with your correct contact details.
2.6 When placing an order you are confirming that you have provided us the registered (invoice) address of your debit or credit card and the correct delivery address if different.
2.7 We will not accept responsibility for delays in delivery caused by suppliers, third parties or other factors beyond our control. Therefore, we will not be held liable for items that fail to arrive by a required date.
3. CANCELLATION RIGHTS
3.1 CHANGE OF MIND
3.1.1 ImageHaircare.co.uk is compliant with the Consumer Protection (Distance Selling Regulations) Act 2000, which gives you a 7 day "cooling off" period.
3.1.2 If you change your mind and decide to return an item, you must inform us initially by telephone on 0844 351 0934 any time up to 7 working days starting the day after delivery.
3.1.3 On receiving our confirmation that the goods can be returned, you must make sure that the item returned is in perfect re-saleable condition, meaning that it is unused and with all the original packaging and instructions. We will not be able to refund you otherwise.
3.1.4 Once we have satisfactorily received the goods back from you we will process the refund.
3.1.5 The cost of returning the goods back to us will be your responsibility. If you would rather arrange for our courier to collect the goods from you then we will deduct the relevant collection costs from the price of the goods. The remaining balance will then be refunded to you.
3.1.6 You can, if you like, use your own courier or another delivery method, such as Royal Mail, back to us. If you do, we would strongly recommend that you obtain some kind of “proof of delivery/postage”. This will be required in the event of you making a claim for any lost or damaged goods.
3.1.7 Unfortunately, we are unable to provide a refund for any goods that have been made to your specification or personalised. Goods of this nature are excluded from the Consumer Protection (Distance Selling Regulations) Act 2000.
3.2. DAMAGED GOODS
3.2.1 Our returns policy does not affect you statutory rights.
3.2.2 If the goods received are damaged, then we will offer you a full refund, or if you would rather, an alternative product. In either instance, please note that you must notify us by telephone on 0844 351 0934 of the damage within 24 hours of accepting delivery. We are not able to process any claim for any damaged goods after this period of time. This condition is imposed by our couriers.
3.2.3 In such instances, we will decide the method for returning the goods back to us. We will then pay for the return of the goods back to us.
3.2.4 When you return the goods back to us please make sure to enclose all the packaging, instructions, leaflets etc., as well as a brief explanation of the fault or damage.
3.2.5 If you would rather arrange your own courier or delivery method we recommend that you obtain a “proof of delivery/postage” from your carrier when returning the goods back to us. Without this, will not be able to refund your carriage costs.
3.2.6 Any goods that have been made to your specification or personalised, will not be liable for a refund. Items of this nature are excluded from the Consumer Protection (Distance Selling Regulations) Act 2000. When goods such as this are received damaged, we will endeavour to repair or replace them. If this is not possible, we will offer you a full refund.
4. FAULTY GOODS
In the very unlikely event that you receive goods which develop a fault, we shall follow this policy:
4.1 If the goods develop a manufacturing fault within 7 days of you accepting delivery we shall offer you a full refund, or if you choose, replacement goods of the same or similar specification.
4.2 If the goods develop a manufacturing fault after 7 days, but within 3 months, of you accepting delivery we will then endeavour to repair the goods by sending out replacement parts. In instances where this is not possible, we will cover carriage costs in order to get the goods back for repair. We shall aim to get the goods in working order and returned to you within 28 working days. In the unlikely event that this does not happen we will replace the item. If we are unable to replace them we will offer you a full refund.
4.3 This warranty does not cover goods over 3 months old, unless there is a separate manufacturer’s warranty that does so. For more information please contact us and will advise you if any such warranty applies to your product.